Contact us
Need help? We’re here for you! Whether you have questions or need personalized assistance, your local branch office is ready to support you. Get in touch today with your question or inquiry.
Branch offices:
Find your local EMC branch office by selecting your state below:
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Report a claim
As a mutual company, we’re focused on serving others and improving lives. So, we take pride in our reputation for handling claims with responsiveness, empathy and fairness. We’re always ready to step up and be there for you when you need us the most.
Our approach to claims handling is simple:
- Investigate every claim
- Explain what’s covered and what isn’t
- Pay the claims we owe as quickly as possible
Plus, we offer value-added services such as medical management, physical damage appraisals, and subrogation recovery.
Report a claim
Manage your policy
We invest in data and technology to make your insurance experience faster, simpler, and easier. If you need a quick answer, EMC’s Policyholder Access has you covered:
- View policy, billing and claims information
- Manage billing and payment preferences
- Sign up to go paperless (policy documents and/or billing)
- Report and monitor claims
- Access loss control resources
- Find your agent’s contact information
Pay by Phone
Choose to pay your current bill anytime, anywhere by calling our dedicated phone payment system. You can use your credit card (Visa®, MasterCard®, Discover®, or American Express®) or checking account to pay your bill. All you need is your EMC account number and the ZIP code shown on your billing statement.
If you choose to pay by debit or credit card, a convenience fee may be applied by our card processor.
