Self-registration now live on Commercial Policyholder Access

We’re excited to announce a new feature on our Commercial Policyholder Access portal that will improve our customer experience: Self-registration for policyholders! This new process is more user-friendly and less time-consuming for both our customers and you! 

New easy process

Policyholders can now take the lead in registering for the portal by visiting EMCInsurance.com. They’ll select Login, then Commercial Insurance Policyholder from the drop-down menu. From there, they'll click on New User Administrator Registration and simply enter their account number, ZIP code, and agent code (found at the top of their Common Declarations page).  The administrator has the option to add up to two additional admins, if desired, and unlimited users. When users are added, they will get an email with their login information and a temporary password.

This change is more than just a procedural update—it's convenient for policyholders and easier for you. By reducing the administrative steps required for registration, we’re removing barriers to signing up and freeing up your time to focus on other tasks. But don’t worry; if you enjoy providing white glove service to your customers, you’ll still have the option to send them an email invitation to initiate the process. 

What’s in it for policyholders? 

Once registered, policyholders can access a range of features, including policy documents, claims, billing details, and loss control resources. They can also opt for paperless billing and policy documents, which is not only eco-friendly but ensures they get their information promptly. Plus, starting Oct. 1, insured copies of policy transactions will be available electronically through Agent Access, reducing waste and improving efficiency.

Need help?

If your customers need assistance with registration, the EMC IT Service Desk is ready to help. They can be reached at 877-249-0581 or via email at itsupport@emcins.com.

New centralized mailing address

Starting August 19, 2024, EMC will implement a new centralized mail process. All mail will now be directed to our corporate office in Des Moines, IA. This change aims to enhance efficiency by electronically scanning all incoming mail and delivering to EMC team members through our digital mailroom software.

Our new mailing address:

EMC Insurance
Attention: (insert name or department)
PO Box 712
Des Moines, IA 50306-0712

Note: Premium payments should continue to be mailed to the address on the invoice. We appreciate your continued partnership as transition to our new and improved mail center! Please feel free to reach out if you have any questions.

Notice of electronic policy delivery

Starting Oct. 1, insured copies of policy transactions will be provided electronically through Agent Access. You can review the Letter of Notice that was sent to agency principals on July 1 for more information and exceptions required by law.

What does this mean for you?

Agents will now access all policy transactions on Agent Access instead of receiving print copies by mail. Insureds will still receive any documents required by law through mail.

Flexible delivery options

• Email: Download from Agent Access, or from eDocs if you’re set up for download, and send it to the insured. Important note: Some states require a signed permission from the insured to receive documents electronically. As their agent, you will be responsible for obtaining permission from your customers. 
• Hard copy: Print locally for those who prefer paper
• Paperless: Insureds signed up for paperless will automatically receive documents (they can sign up through Policyholder Access)

How will you know when policy transactions take place?

Agents will receive daily email notifications of policy transactions via the Policy Activity Report (PAR). If you're not sure if your agency has a designated email address for the PAR, contact your local EMC sales team.