Enhancing your agent experience with EMC

As part of our brand purpose of Keeping insurance human, we're introducing strategic enhancements designed to provide you with better experiences and support your success. You can look forward to greater consistency and responsiveness, a broader appetite, and deeper expertise that helps you grow profitably with EMC.

Find out more
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Introducing the EMC appetite list

This resource is designed to help you understand exactly what we can write for you. It highlights approximately 300 classes across six key segments, making it easier to find the right coverage for your customers.

Download appetite list
EMC Appetite List

New Commercial Business Highlights

As EMC strives to be your carrier of choice, we want to provide you with a sample of accounts the Des Moines Office is actively pursuing and writing.

Featured program: EMC breweries insurance

We're here to make selling EMC's breweries and wineries insurance simple. With the agent toolkit, you can quickly access program details, download brochures, and order materials—all at no cost. Plus, we offer brewery-specific loss control resources to help your customers reduce risks, including access to JAS Monitoring Systems at an exclusive 25% discount for EMC policyholders.

Breweries and wineries toolkit
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Featured program: EMC contractors insurance

We actively write policies for over 50 classes of contractors and construction businesses—from general contractors to electricians and excavators—offering plenty of opportunities to grow together. Check out the contractors insurance agent toolkit for marketing resources, including the construction and contractors guide. This guide offers a detailed class-by-class breakdown of our appetite, eligibility criteria, and program guidelines.

Contractors toolkit
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Tap into our vendor network

Explore our network of trusted vendors offering complimentary or discounted loss control services designed to help your customers stay ahead of risks and keep their business running smoothly.

Vendor ecosystem
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Des Moines Office contacts

Because we're located near you, we're familiar with your area's business climate, economy, and insurance laws. Your local office representatives are ready to provide assistance with claims, underwriting, marketing, and loss control.

General Contact Info

Serving IowaOffice Closings and Holiday Schedule
Hours:
8 a.m.-4:30 p.m. (CT), Monday-Friday
Phone Numbers:
Street Address:
515-280-2604
800-362-2227 (toll-free)		700 Walnut St.
Des Moines, IA 50309
Email:
Mailing Address:
General: desmoines@emcins.com
Claims: desmoines.claims@emcins.com		EMC Insurance
Attention: (insert name or department)
PO Box 712
Des Moines, IA 50306-0712

Des Moines Office news

Your guide to smoother work injury care

When workplace injuries happen, EMC is here to help every step of the way. Our Work Injury Care Solutions make managing workers’ compensation claims simpler and keeps the process running smoothly for everyone involved.

Here’s how we support you:

  • EMC OnCall Nurse:
  • Return to Work Program:
  • Select Provider Program:
  • Post-offer prework screenings:
  • Wellness programs:
  • Substance-free workplace:

Want more details? Check out the Work Injury Care Solutions and Writing Workers' Compensation fliers for helpful tips. If you have questions or want to collaborate, reach out to us at WorkInjuryCareSolutions@emcins.com.

a medical worker looking at a file

EMC system upgrades and the impact you can expect

EMC is migrating policies in phases from legacy systems to a new, cloud-based platform. This month, new inland marine policies written through our Des Moines Branch office will be moving over to the new platform. Renewals on existing inland marine policies will convert over to the new system at a later date. While most of the action will happen behind the scenes, you may notice these subtle changes starting Feb. 10:

  • An updated account/policy number format for this line of business
  • A fresh look for policy documents and quote proposals
  • An improved look and feel for related Agent Access screens

If you have any questions related to the changes for inland marine, please contact the Des Moines Branch office.

Self-registration now live on Commercial Policyholder Access

We’re excited to announce a new feature on our Commercial Policyholder Access portal that will improve our customer experience: Self-registration for policyholders! This new process is more user-friendly and less time-consuming for both our customers and you! 

New, easy process

Policyholders can now take the lead in registering for the portal by visiting EMCInsurance.com. They’ll select Login, then Commercial Insurance Policyholder from the drop-down menu. From there, they'll click on New User Administrator Registration and simply enter their account number, ZIP code, and agent code (found at the top of their Common Declarations page).  The administrator has the option to add up to two additional admins if desired and unlimited users. When users are added, they will get an email with their login information and a temporary password.

This change is more than just a procedural update—it's convenient for policyholders and easier for you. By reducing the administrative steps required for registration, we’re removing barriers to signing up and freeing up your time to focus on other tasks. But don’t worry: If you enjoy providing a white glove service to your customers, you’ll still have the option to send them an email invitation to initiate the process. 

What’s in it for policyholders? 

Once registered, policyholders can access a range of features, including policy documents, claims, billing details, and loss control resources. They can also opt for paperless billing and policy documents, which is not only eco-friendly but ensures they get their information promptly. Plus, starting Oct. 1, insured copies of policy transactions will be available electronically through Agent Access, reducing waste and improving efficiency.

Need help?

If your customers need assistance with registration, the EMC IT Service Desk is ready to help. They can be reached at 877-249-0581 or via email at itsupport@emcins.com.  

Want Faster Underwriting Service?

Did you know that all EMC branches have a dedicated email address for new business submission and endorsements? This streamlines the process and helps speed up the underwriting time. Here are the email addresses you should be using – make sure to add them to your address book!

Conditional Renewal Notices Are Now Available Online

Agents who have opted to receive paperless notifications can now view certain conditional renewal letters online. A new section has been added to the Policy Activity Report that includes copies of certain conditional renewal letters. Paperless agents who receive this daily email will be able to view, download, and print the conditional renewal letters directly from the email. The links in the email will be active until the policy renewal date.

Some conditional renewal notices will not be eligible for electronic delivery. In those instances, a copy will be mailed to agents instead. For agents who have not signed up for paperless delivery, conditional renewal notices will continue to be mailed.

Click here to see the full article in EMC News.  

Hear from an EMC agent

"I've had great success placing clients into EMC's Contractors Insurance Program. EMC's industry expertise and coverage offerings, such as blanket additional insured and waiver of subrogation, allows us to meet or exceed the insured's contractual obligations."

MATTHEW D'ARCY

— Cross Insurance

Contractor Quote