Enhancing your agent experience with EMC
As part of our brand purpose of Keeping insurance human, we're introducing strategic enhancements designed to provide you with better experiences and support your success. You can look forward to greater consistency and responsiveness, a broader appetite, and deeper expertise that helps you grow profitably with EMC.
Find out more
Introducing the EMC appetite list
This resource is designed to help you understand exactly what we can write for you. It highlights approximately 300 classes across six key segments, making it easier to find the right coverage for your customers.
Download appetite list
New commercial business highlights
As EMC strives to be your carrier of choice, we want to provide you with a sample of accounts the Northwest Office is actively pursuing and writing.
Featured program: EMC breweries insurance
We're here to make selling EMC's breweries and wineries insurance simple. With the agent toolkit, you can quickly access program details, download brochures, and order materials—all at no cost. Plus, we offer brewery-specific loss control resources to help your customers reduce risks, including access to JAS Monitoring Systems at an exclusive 25% discount for EMC policyholders.
Breweries and wineries toolkit
Featured program: EMC contractors insurance
We actively write policies for over 50 classes of contractors and construction businesses—from general contractors to electricians and excavators—offering plenty of opportunities to grow together. Check out the contractors insurance agent toolkit for marketing resources, including the construction and contractors guide. This guide offers a detailed class-by-class breakdown of our appetite, eligibility criteria, and program guidelines.
Contractors toolkit
Tap into our vendor network
Explore our network of trusted vendors offering complimentary or discounted loss control services designed to help your customers stay ahead of risks and keep their business running smoothly.
Vendor ecosystem
Northwest Office contacts
Being nearby means we understand your local business landscape—everything from the economy to insurance laws. Our team is right here, ready to help with claims, underwriting, marketing, and loss control.
General contact information
| Serving Idaho, Montana, Oregon, Washington | Office closings and holiday schedule |
Hours:8 a.m.-5 p.m. (CT), Monday-Friday | |
Phone numbers:701-323-3400 800-472-2117 (toll-free) | Street address:781 E. Plaza Drive Suite 102 Eagle, ID 83616 |
Email:General: nw@emcins.comClaims: nw.claims@emcins.com | Mailing address:EMC Insurance Attention: (insert name or department) PO Box 712 Des Moines, IA 50306-0712 |
Fax numbers:General/Claims: 888-992-0210 |
Northwest Office news
Your guide to smoother work injury care
When workplace injuries happen, EMC is here to help every step of the way. Our Work Injury Care Solutions make managing workers’ compensation claims simpler and keeps the process running smoothly for everyone involved.
Here’s how we support you:
- EMC OnCall Nurse:
- Return to Work Program:
- Select Provider Program:
- Post-offer prework screenings:
- Wellness programs:
- Substance-free workplace:
Want more details? Check out the Work Injury Care Solutions and Writing Workers' Compensation fliers for helpful tips. If you have questions or want to collaborate, reach out to us at WorkInjuryCareSolutions@emcins.com.
Northwest Branch volunteer project – Idaho foodbank
On Dec. 3, 2024, the Northwest Office had the pleasure of working with the Idaho Foodbank as part of our annual holiday celebration. Not only is this event incredibly fulfilling, but it also provides us with a fantastic opportunity to enjoy ourselves while giving back to the community.
Last year, we managed to sort an impressive 8,500 pounds of potatoes and apples in just two hours. This year, we beat our previous record by sorting 11,001 pounds of donated food for distribution! Our team was quickly trained to categorize the donations into various groups such as grains, snacks and cookies, meat, cereal, condiments, and more. We even had a few laughs along the way as we tried to decide which category some items belonged to.
This event has proven to be an excellent way for us to build stronger relationships within our team and with the community. We're proud of our collective effort and enthusiasm, and look forward to continuing this tradition in the years to come.
New hires and promotions
Amy Incillo, Underwriting Supervisor
We are thrilled to announce Amy Incillo joined the Northwest Office as Underwriting Supervisor on Jan 6th, 2025. Amy brings over 20 years of experience in the insurance industry. For the past eight years, she has excelled as a commercial lines underwriting manager at Liberty Mutual, where she oversaw a team of underwriters supporting agents in Idaho, Montana, and Washington. Prior to her managerial role, Amy worked as a commercial lines underwriter and claims adjuster.
Amy lives on beautiful Bainbridge Island in Washington and enjoys traveling, camping, hiking, kayaking, and wildlife photography. Let’s give Amy a warm welcome to the Northwest Office!
Brenda Miller, Senior Underwriter
We are delighted to welcome Brenda Miller, who joined us as a Senior Underwriter Jan. 6th, 2025. Brenda brings a wealth of experience and a deep connection to Montana, having grown up on a farm and ranch in north-central Montana and now residing in Helena.
Brenda's career began as an account manager for a direct-write workers' compensation company evolved into a business analyst role, and for the past 10 years, she has excelled in commercial underwriting at Liberty Mutual. She holds both CPCU and CIC designations and is committed to continuous learning, which keeps her passion for insurance alive and thriving.
In her spare time, Brenda enjoys sewing and scrapbooking. Please join us in welcoming Brenda to our team!
Aquala Loyd, Underwriting Director
We are thrilled to announce the promotion of Aquala Loyd to Underwriting Director! Previously a Northwest Office Underwriting Supervisor, Aquala has demonstrated her commitment and dedication to agents and colleagues by developing strong agency relationships, enhancing underwriting processes, and mentoring team members to achieve excellence in their respective roles.
Aquala brings over 18 years of industry experience and exemplifies our brand personality traits. Outside the office, Aquala enjoys spending time with her family, fur babies, and friends, creating lasting memories, traveling, and enjoying good food. Congratulations, Aquala!
Jenn Kohlstedt, Underwriting Associate
We are happy to welcome Jenn to our team! Jenn has been in the insurance industry for six years, starting her journey in personal lines before transitioning to the commercial side. Insurance runs in her family, with several members also working in the industry.
Jenn joined EMC on Nov. 11, 2024. Originally from Phoenix, AZ, she spent most of her life there before moving to southern Washington in 2020 with her family. She has two kids, six chickens, three cats, and a dog. Outside of work, Jenn enjoys reading, listening to music, and spending time outdoors when the weather permits.
Hear from an EMC agent
"I've had great success placing clients into EMC's Contractors Insurance Program. EMC's industry expertise and coverage offerings, such as blanket additional insured and waiver of subrogation, allows us to meet or exceed the insured's contractual obligations."
MATTHEW D'ARCY
— Cross Insurance
Additional resources
Manufacturing toolkit
EMC News
Loss Control Insights
Agent Access brochure ordering