A common term for fuel delivery mishaps is "misdeliveries." These misdeliveries can include:
1) fuel dispensed into the wrong tank or into a tank at the wrong address
2) filling a customer's basement with fuel, not knowing the tank had been removed or had a leak
3) pumping the wrong fuel into a tank at a convenience store.
The cost of these misdeliveries can be substantial. An entire house may need to be demolished to clean the surrounding soil of spilled fuel or multiple cars may need their gas tanks pumped and engines rebuilt after the wrong fuel oil has been put into their tanks.
Most misdeliveries are preventable. The driver's knowledge and experience play a big part, but it is up to management to require consistent practices, such as training, tested techniques, checklists, reporting paperwork and communication with both the customer and driver's office.
The guidelines listed here should not be considered all-inclusive, but rather a guide for fuel delivery best practices. We strongly suggest each employer develop minimum, but stringent standards for fuel delivery. It is your organization's responsibility to ensure that each employee follows company guidelines. Prevention doesn't have to require a large financial investment—just planning, training and development of procedures.
There are several ways a misdelivery can occur at a customer's location. Typically, the customer's storage tank is found in the basement or buried in the yard. In either case, there may only be a fill spout visible aboveground. This makes it difficult, if not impossible, to inspect the tank prior to filling. There may also be different fuels in different compartments on the delivery truck, increasing the likelihood of delivering the wrong fuel. Before and during a residential delivery, the driver should ask the following questions:
When delivering fuel to business customers like convenience stores, the driver usually relies on color-coding or tagging of fill spouts to verify which spouts connect to the proper underground tank. However, drivers repeatedly delivering to the same locations may automatically assume they know the correct spout without physically checking each time. And it's not uncommon for the color-coding to wear off or for physical tags to be removed. During a business delivery, the driver should remain in attendance at the point of fill during all transfer operations and ask the following questions:
Drivers usually work independently during product delivery, making it even more important to safeguard all aspects of the delivery process. Ensure that all delivery personnel are trained in the safe operation of equipment and delivery procedures. Drivers should be taught emergency procedures and provided with emergency phone numbers. At a minimum, all drivers should receive hazardous material training every three years. They should have a valid commercial driver's license (CDL), and their motor vehicle records should be reviewed annually. DOT-required drug testing should be current, and all records should be maintained.
All truck markings should be clean, legible and in compliance with state and DOT regulations. Vehicles should receive documented pre-trip and post-trip inspections. Each truck should have a 4A:40B:C-rated dry chemical fire extinguisher on board.
Hoses and couplings should be inspected monthly and replaced if they are found to be worn, cracked or damaged. These inspections should also be documented.
The contents of each tank compartment should be clearly identified and marked on both the truck and the shipping papers. The shipping papers should also list the amount of product in all compartments and should always be easily accessible in the driver's cab. Tank ladders and catwalks should have an abrasive walking surface and be maintained in good condition.